FAQ's
What is Zapcart UK? and what products do you sell?
We are an online marketplace offer high quality and trending products across twelve product collections like electronics, home & garden, fashion & apparel, sports & outdoor, events & gifts, and seven more—which we deliver across the UK.
Do you offer delivery across the United Kingdom?
We offer and deliver all of our products to all major cities and regions across the UK with fast, reliable, free and tracked shipping options for all of our product categories.
What is your returns and exchange policy?
We suggest you to read our comprehensive return and refund policy at the bottom of each page, but in short, we offer a 30-day return and exchange policy for almost all items except few mentioned in policy, to make sure that customers enjoy a transparent, smooth, and hassle-free shopping experience every time they buy.
How can I contact Zapcart UK customer support?
You can easily contact our support team via WhatsApp, email, live chat or the contact form on Zapcart.eu. The customer support team is fully dedicated and committed to respond all queries and customer concerns promptly and are committed to resolve with the best of their intention, knowledge and experience.
What are your customer support hours in the UK?
We are always available to serve you the best. You can us via email and WhatsApp anytime, and though live chat and contact form but be sure that your query will be responded at the earliest possible time. Our customer support team is available from Monday to Friday, 9 AM to 5 PM, for live chat and can provide quick assistance for general inquiries, orders, returns. You can send us email or WhatsApp messages even during weekends.
Is shopping on Zapcart UK safe and secure?
Absolutely, we are UK and EU GDPR compliant and we are registered and authentic company with companies’ house UK. We are also registered with information commissioner office UK. So, your rights are protected. As far as, payment authenticity is concerned, we use SSL encryption, and 3D secure, moreover, we use trusted payment gateways, which provide extra layers of security to protect your data and transactions. Your money is safe with us as you have the delivery and refund guarantee of 30 days. So, feel confidence while shopping on zapcart.eu.
Do you offer UK-specific promotions and discounts?
We regularly offer exclusive discounts, deals, and seasonal promotions across all categories. We provide consistent discount on each product. Moreover, we offer free shipping, which is a sort of discount and we frequently offer welcome, returning, newsletter subscription and for reviews discounts. You can visit Zapcart.eu often to grab our latest offers and discounts.