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FAQ's – zapcart
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  • Efficient Packaging

    Zapcart ensures every order is securely and efficiently packaged for safe delivery. Our smart packaging reduces waste while keeping your products protected and presentable.

  • Smooth Shipping

    Experience free, fast, reliable shipping with every Zapcart order. We ensure timely deliveries and real-time tracking for a hassle-free experience.

  • Responsive Support

    Our dedicated support team is always ready to assist you with quick, friendly, and helpful responses. At Zapcart, your satisfaction is our top priority—every query matters.

  • Multiple Payments

    Zapcart offers multiple secure payment options to suit your convenience, including credit/debit cards, and more. Shop confidently with flexible, trusted methods at checkout.

FREQUENTLY ASKED QUESTION

We strongly believe in trust and transparency. We have designed our FAQs to provide clear answers about our policies, services, and processes for the clarity, so you can shop with confidence and trustworthiness. We offer our services from payments and promotions to shipping and returns, to ensure that your experience would remain convenient, secure, and supported every step of the way of your shopping journey.

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What is Zapcart?

Zapcart.eu is a trusted online marketplace working across UK, where we offer a wide range of products across categories such as Fashion & apparel, Electronics, Home & Garden, Health & care, and eight more main collections. We have some values, for which we are dedicated to provide top priority on delivering quality, customer satisfaction, and value, in order to make your online shopping journey secure, simple, and pleasurable.

  • Is Zapcart a trusted online store?

    Our store is a verified, registered and reliable online marketplace committed to customer satisfaction. We are compliant to UK and EU GDPR and we use secure payment systems with SSL secure and 3D secure and encrypted systems, responsive customer support, and verified sellers, to ensure every purchase is transparent, safe, and delivered as promised in our policies and claimed.

  • Where is Zapcart based?

    Zapcart is based and operates from the UK, with a strong supply chain system with China and worldwide, and presence in Europe. We strongly rely on our healthy supply chain network, which is connected with trusted suppliers and logistics partners, which ensure smooth on-time deliveries and order processing across the UK.

create a horizontal lifestyle image for our FAQ page, while using fine touches of our yellow theme color, do not fill it with yellow, different from above pic

Shipping & Delivery

Our strong effort is to ensure that your orders are delivered safely and efficiently. We are partnered with reputable UK and EU logistics providers to guarantee reliable and smooth shipping. Our esteemed customers can track their orders in real time and can enjoy consistent communication until delivery is complete, and even can contact thereafter for feedback.

  • How long does delivery take in the UK and EU?

    Most UK orders arrive within 5–12 business days depending on location i.e. cities, town or suburbs. We strive to dispatch all orders efficiently and promptly for timely delivery.

  • Do you offer free shipping?

    We offer free shipping on irrespective of the amount or number of orders, moreover we offer special promotions during promotional periods. As all shipping is free so we do not charge any shipping costs, which is clearly displayed at checkout to maintain transparency and avoid any confusion. Free shipping is automatically applied during checkout.

  • How can I track my order?

    When you place order, always choose to create account, which you will see information including tracking numbers of all of your orders. When your order is dispatched and shipped, you will receive an email or SMS with a tracking number and link to track your order. You can easily follow to experience your parcel’s journey in real time until it reaches your doorstep.

  • What if my order is delayed or lost?

    If you have identified that your order is delayed or lost, which happens in the rare case, our customer support team will immediately investigate with the courier and provide updates and will refund or re-send the order according to your will. We will further compensate you for that convenience with discount coupon.

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Returns & Refunds

We are dedicated to prioritize customer satisfaction with a simple and straightforward return and refund process. Our customer service is dedicating to remain on the customer side and offer flexible return options, in order to ensure that you buy confidently and with trust, by knowing that you can exchange or refund items that don’t meet expectations and needs fulfilment.

  • What is your return policy?

    We provide an easy and hassle-free return policy, according to which you can return in the window of 30 days from the date of delivery. The products which you send back must be unused, accompanied by proof of purchase, and in original packaging, to qualify for a exchange or return.

  • How do I request a return or exchange?

    You can start the return process by contacting our customer support team accessible via four ways email, whatsapp, contact form and live chat, or you can also start submitting a return request through your Zapcart customer account. Our support team will guide you through the simple process and provide a return label if eligible.

  • When will I receive my refund?

    We issue within 2–5 business days after we receive and inspect the returned item. If refund is related to undelivered items, we will process refund straightaway. The refund will be credited to your original payment method with 2-5 business days.

  • What if I receive a damaged or wrong product?

    You should immediately contact our customer support team, if you receive a faulty or incorrect, or damaged product. Our support team will arrange for a replacement or issue a full refund after verifying the issue, as per your will, again the refund will be processed within 2-5 business days, which will reach to you between 2-5 business days.

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Payment & Billing

We offer convenient, secure, hassle-free and flexible payment options for all customers. Our payment partners are world renowned, which offer trusted payment gateways to ensure that your transactions are verified, encrypted, and protected at every step and in every transaction.

  • Which payment methods do you accept?

    We accept all major credit and debit cards, Gpay, Shopay, Klarna and other secure online payment methods. We process all transactions under safe and encrypted environment using trusted UK payment gateways.

  • Is online payment on Zapcart secure?

    We use SSL encryption, 3D secure and advanced fraud prevention tools to protect your payment information. We are registered with information commissioner office and are UK and EU GDPR compliant. Your data remains private and secure at all times. So, you should remain confident while shopping with us.

  • Can I pay on delivery?

    Unfortunately, very sadly to inform that we do not offer cash on delivery at the moment and we only accept online secure payments. It ensures fast and secure handling and order processing.

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Orders & Account

The account available on our portal are the one which can help you track deliveries, manage orders, and access exclusive offers at various times. This is very simple and easy and to make it, cancel, to modify, or reorder with full control over your shopping experience without worrying about the email tracking and retrieval.

  • How can I cancel or modify my order?

    The modification in the order is very simple, if your order has not been shipped yet. The modification or cancellation request can be launched by contacting our customer support team, which will promptly process your request. But in the instance that the order is shipped, no changes will be possible to make at that time.

  • Do I need an account to place an order?

    You can proceed your order as a guest and it is not mandatory to create an account to place an order, but creating an account will be beneficial for you, which would allow you to manage returns, track orders, save shipping details, and receive updates on discounts promotions.

  • How can I reset my password?

    If you forgot your password or mishandled, you can easily reset your password by using the contact information you provided during creation like email or phone number. You can reset your password, by clicking “Forgot Password” on the login page. After few seconds, you will receive an email link to create a new, secure password instantly, where you can reset it.

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Discounts & Promotions

We regularly offer discounts and rewards to shoppers and new prospects; seasonal promotions and bundle offers. We are highly committed to deliver the best value while maintaining product service and quality reliability.

  • How can I use a discount or promo code?

    The valid discount or promo codes can be applied at checkout before confirming payment, it will show the discounted price after coupon. The applied discount will be automatically reflected in your total order amount.

  • Do you offer seasonal sales or bundle offers?

    We offer regular seasonal sales with sales events, special promotions, welcome discounts and bundle offers, throughout the year. It will be very beneficial for you to subscribe to our newsletter to stay updated on all our upcoming deals and discounts.

create a horizontal lifestyle image for our FAQ page, while using fine touches of our yellow theme color, do not fill it with yellow, different from above pic, dont put FAQ word on image, show english girl

Support & Contact

Our support is very dedicated and welcoming to assist customer until their satisfaction and it is our key priority. The customer support team is available to assist you with returns, orders, payments, and inquiries to ensure a smooth shopping experience, every time you buy with us.

  • How can I contact Zapcart support?

    You can easily and conveniently reach to our support team through our Contact page, via email, whatsApp, live chat or by submitting a contact form. We are ready to welcome you and to respond promptly respond to all your inquiries and queries.

  • What are your customer service hours?

    The customer support team is available from Monday to Friday, 9 AM to 5 PM (UK time) for live chat, while you can send an email or whatsapp message any time you want. Our team will respond you whenever they can possibly OFF times. We are dedicated to respond to all queries within 24 hours.

  • Do you provide live chat or WhatsApp support?

    We offer live chat option, which is available during working hours and WhatsApp support for quick assistance. These connection links will directly lead you to our support specialists in real time.

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