Frequently asked questions
Question 1
1. What is Zapcart, and what products do you offer?
Zapcart is a UK-based e-commerce marketplace offering a diverse range of products across various categories, including Fashion & Apparel, Electronics, Home & Garden, Kitchen & Cook, and Health & Care. Our platform is designed to provide premium quality products at affordable prices, ensuring a seamless shopping experience for our customers.
Question 2
2. Do you offer free shipping on orders?
Yes, Zapcart provides free shipping on all orders, regardless of the order value. This is part of our commitment to delivering value and convenience to our customers.
Question 3
3. What is your return and exchange policy?
We offer a free exchange policy within 14 days of purchase. If you're not satisfied with your product, you can exchange it without any additional cost. For detailed information on returns and refunds, please refer to our Returns & Refunds policy.
Question 4
4. How can I contact Zapcart customer service?
Our customer service team is available between 8 AM to 8 PM to assist you with any queries. You can reach us via email at customerservice@zapcart.eu or ask your questions on WhatsApp.
Question 5
5. Are there any ongoing promotions or discounts?
Yes, we frequently offer promotions, including discounts of up to 80% off on selected items. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest deals.
Question 6
6. How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking details. You can use this information to monitor the delivery status of your purchase.
Question 7
7. Do you ship internationally?
Currently, our primary focus is on serving customers within the UK. For international shipping options, please contact our customer service team for more information.
Question 8
8. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, as well as secure online payment options, ensuring a safe and convenient checkout process for our customers.
FAQ's
At Zapcart, we’ve compiled answers to some of the most common questions to make your shopping experience smooth and informed. From order processing and delivery timelines to returns and payment methods, our FAQ section is designed to help you find quick solutions. If you have any further queries, feel free to contact us at customerservice@zapcart.eu—our customer service team is here to assist you.