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Introduction

We take user data protection and privacy seriously. We ensure that all personal data is collected, stored, and processed safely and securely with full compliance according toGDPR and UK GDPR rules. We also ensure to safeguard your information with the use of trusted payment gateways, advanced encryption, and strict access controls.We never sell or share your data with any third parties without anyone’s will.Our esteemed customers have full rights to modify, access, or delete their personal information at any time.We are fully committed to provide a secure, transparent, and trustworthy shopping experience at zapcart.eu for every user in the UK.

Definitions
We like to elaborate some terminologies to clear the understanding in our policy:
Account – This refers to the personal profile generated by a user to manage and access their purchases on our store.
Service Provider – This describes any third-party company that assists us in operating our e-commerce platform, deliveries, processing payments, or analytics.
Cookies – These are the small data files stored on your desktop or mobile device to improve personalise services and browsing experience.
Essential Information – These include basic details such as name, address, email, and payment data which is required to accomplish orders securely.
By defining these key terms, we can ensures full transparency, to help our users and regulators clearly comprehend that how we collects, protects and uses customer information under UK GDPR and GDPR compliance.
Legal Statement
We at zapcart.eu, require all buyers or visitors to provide accurate, lawful, and up-to-date information when you are creating accounts or placing orders with us.All shoppers are fully responsible to ensure that their personal and payment details are authentic.By providing misleading or false data may result in restricted access, account suspension, or order cancellation.We atZapcart.eu reserves the legal right to correct, verify, or remove inaccurate or misleading information in compliance with UK regulations and GDPR.In this way, we can ensure data accountability, transparency, and protection for both our platform’s integrity and our customers.

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Information We Collect

We collect several types of personal data to provide a personalised, secure, and efficient and smooth shopping experience. It consists of personal details (name, email, address), cookies, payment data, and usage information or browsing of our web zapcart.eu. The data collection process helps us to improve website performance, process orders, and deliver provided offers. The information through third-party tools like analytics and payment gateways can also be collected.We have the systematic flow to handle all data securely, lawfully, and transparently to satisfy the compliance with UK GDPR/GDPR regulations.

Essential Information
The important information such as your name, contact details, shipping address, and payment information, we collect to verify transactions, process orders, and provide customer support. In order to complete purchases and ensuring smooth delivery, maintaining your account, accurate billing, and secure transactions under GDPR-compliance, this data is mandatory.
Non-Essential / Optional Information
The optional information can also be collected which includes preferences like newsletter subscriptions, product interests, or feedback forms. While providing this data, will enhances your personalised experience, which would help us to share promotions, recommend products, or improve our services.Though it is not mandatory, it only allows us to create a more customised shopping journey, will always be collected with your consent and in full compliance with privacy data regulations.
Automatically Collected Data
Some of the users data is automatically collected such as browser types, IP addresses, device identifiers, and website usage patterns through analytics tools and cookies.We get help from this to detect fraud, website performance, and enhance user experience.The data gathered in this way does not directly identify users and is processed safely and securely in compliance with GDPR/UK GDPR reguations.
Data from Third-Party Sources
We may collect limited user data from trusted third-party sources such as delivery partners, payment processors, or marketing affiliates through affiliate process. This kind of data may consists transaction verification, engagement insights, or payment confirmation.We handle all third-party data with strict privacy agreements and GDPR/UK GDPR compliance to ensure, that we keep secure and transparent data processing with standardised procedures.

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How We Use Your Information

We gather and process personal data for clearly lawful and defined objectives. The information contains managing payments, fulfilling orders, and to ensure accurate delivery and shipping.The usage of data is also for personalisation, offers based on user preferences and allowing us to recommend relevant products.To maintains the security, the gathered data helps safeguard accounts and prevent fraud. The usage analytics help us to enhance user experience and website performance, and we communicate updated stuff to shoppers for promotional offers and order confirmations.The data is processed strictly and it adheres to legal compliance requirements under GDPR and UK GDPR standards, to ensure and satisfy the shopper transparency and trust.

Cookies and Tracking Technologies
The tracking pixels and cookies are been used to enhance your browsing experience, personalise content or offers, and to analyse website performance.ThoseCookies help help to memorise your preferences, ensure smooth checkout, and manage your cart.TheTracking pixels which we use assist in comprehending visitor behaviour for analytics purposes and marketing. Our shoppers can manage or disable cookies anytime through their browser settings, and on the other hand, some essential features may not function properly or disturb without using them.You can continue using our website, and can choose your users consent to the use cookies as outlined in our privacy policy.
Sharing and Disclosure of Your Data
Zapcart.eu may share user data only when necessary to deliver services, comply with the law, or improve operations. Information is shared with trusted service providers such as payment processors, logistics partners, and IT or analytics providers to ensure smooth order fulfilment and website functionality. In cases of legal obligations, fraud prevention, or regulatory requests, data may be disclosed to authorities. During business transfers, such as mergers or acquisitions, user data may be part of the transaction but always protected under strict confidentiality. Zapcart never sells personal data and ensures all partners comply with GDPR/UK GDPR standards.
Data Retention and Security
We keep your personal data only as long as necessary to fulfill orders, meet legal obligations, provide customer support, and ensure business flow. All sensitive data and payment related data are encrypted using industry-standard security protocols, which includes SSL and PCI DSS-compliant systems, to ensure protection against misuse or unauthorised access to that data. We periodically review and securely delete all stored information when we no longer need them. All the users are responsible in keeping the confidentiality of their account credentials and ensuring lawful and accurate information is provided. We employ advanced monitoring systems, and encryption with no online transmission can be guaranteed and is completely secure without any doubt. Our efforts are to encourage shoppers to update passwords regularly, stay cautious, and avoid sharing login details to anyone. The mutual sharing responsibility between Zapcart and its users helps maintain data privacy, integrity, and overall security on both sides.
Your Rights Under GDPR / UK GDPR
All the users have full control over their personal data in compliance with GDPR/UK GDPR to access anytime. The users keep the right to access their stored information, ask for deletion when data is no longer needed or request corrections to inaccurate details. The shoppers also keep the right to restrict how their data is processed or request portability anytime, which allow transfer of their data to another service provider in a structured format. You can file a complaint with the relevant data protection authority, if you believe that your data has been mishandled. You will get assurance by our side that your each request is handled transparently and promptly, which would connects us with our commitment to data accuracy, user privacy, and legal compliance across all operations in consumer’s journey.
International Data Transfers
We handle and manage cross border data transfers safely and securely with full compliance with GDPR and UK GDPR standards and regulations. You get assurance by our side that if any transfer outside the UK or EEA occurs, it only happens with appropriate safeguards, such as equivalent legal protections or Standard Contractual Clauses (SCCs), to ensure that users’ personal data remains encrypted, protected, and processed lawfully across all international operations.
Children’s Privacy
We offer our services to shoppers aged 18 and above. We can not encourage and knowingly collect personal information from minors. If the users under 18 provided data will be required with guardian or parental consent. It is been advised to parents and guardians to monitor any unauthorised data from minors and online activity, and if found, we will promptly delete data upon verification.
Policy Updates and Modifications
We reserve the right to revise or update of this Privacy Policy at any time to reflect technical, legal, or business modifications. We will post any changes on this page with an updated Effective Date. It is been advised to all users to review the policy regularly, and significant updates may also be communicated via platform notifications or email.

Contact Information and Dispute Resolution

You can contact us related to any privacy inquiries, complaints, or concerns anytime at our email customerservice@zapcart.eu. You will get instant response from our support team, which is available to address policy details, data protection issues, or to resolve disputes. If you are not satisfied with our response, you may escalate your concerns to the UK Information Commissioner’s Office (ICO) in accordance with GDPR regulations.

Privacy Policy

Introduction

Definitions

Legal Statement

Information We Collect

Essential Information

Non-Essential / Optional Information

Automatically Collected Data

Data from Third-Party Sources

How We Use Your Information

Cookies and Tracking Technologies

Sharing and Disclosure of Your Data

Data Retention and Security

Your Rights Under GDPR / UK GDPR

International Data Transfers

Children’s Privacy

Policy Updates and Modifications

Contact Information and Dispute Resolution

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