Privacy Policy

We are committed to safeguarding the privacy of all internet users. Your personal information will be processed and shared strictly in line with this policy, with the goal of delivering more accurate and tailored services. We treat your data with care and integrity, and unless explicitly stated otherwise in this Privacy Policy, we will not release your information to the public or third parties without your prior approval. You acknowledge and agree that Zapcart reserves the right to revise this Privacy Policy at its sole discretion. This Privacy Policy is considered a vital component of Zapcart’s User Agreement, and your agreement to the User Agreement implies your acceptance of this Privacy Policy as well.

I. Definitions
The following terms are defined with consistent meanings and interpretations across the Zapcart website.

Account: Refers to the user profile lawfully created and registered by a Zapcart user through the Zapcart platform.

Zapcart, Zapcart Company, the Company: Denotes either the individual entity or a collective group of operators managing the Zapcart platform, including but not limited to zapcart limited.

Website: Refers to the official site of Zapcart, accessible via zapcart.eu, operated by zapcart limited., Ltd.

Cookies: Small data files stored on your computer, smartphone, or other device, containing a record of your website visits and related information.

Device: Any hardware such as a smartphone, desktop computer, or other internet-enabled device used to access zapcart.com.

User Information: Data required for account creation on Zapcart, for browsing its platform, or for using any of its services, along with any data generated during these activities.

Usage Data: Automatically gathered information while interacting with the website or using the services offered.

Service: All forms of services offered by zapcart., Ltd.

Service Provider: Any external organization or individual rendering services on behalf of the Zapcart Company.

Third Party Service Provider: Any individual, company, or unincorporated entity outside the Zapcart Company offering services, software, or product sales.

Partner: Includes logistics providers (e.g., DHL), external payment systems (such as PayPal, Stripe, and Payoneer), and platforms like Shopify payments.

Essential Information: Specific data necessary to deliver our services. Without it, we may be unable to provide the full scope of our offerings.

Non-essential Information: Additional data you may choose to provide. Declining to share this will not impact your ability to use our services.

II. Legal Statement

You affirm that any personal information you provide to Zapcart, or that Zapcart gathers with your consent, must be truthful, accurate, complete, lawful, and valid. You are also responsible for promptly updating this information whenever changes occur. You acknowledge and accept that Zapcart reserves the right to verify the accuracy of your personal details through credit agencies or associated bank accounts. In the event that you provide false, unlawful, incorrect, or incomplete information, you will bear the associated responsibilities and consequences, and Zapcart retains the right to suspend its services to you.

Unless explicitly stated otherwise, all products, technologies, systems, software, and data belonging to Zapcart—as well as related domains, logos, trademarks, and any other intellectual property—remain the exclusive assets of Zapcart and its affiliated entities. No individual or party is permitted to monitor, replicate, distribute, display, or download any of these assets using automated tools like bots or spiders without prior written authorization from Zapcart.

You are fully accountable for any content you upload, including but not limited to reviews, secondhand items, text, images, videos, and more. These contributions are hosted by Zapcart strictly for sharing purposes and do not imply Zapcart’s endorsement or verification of their authenticity.

III. What Information Does Zapcart Collect?

To effectively deliver our services, certain data is essential. By opting to use Zapcart, you agree to provide or authorize access to the following nine categories of essential information:

(1) Personal identification details such as your full name, mailing address, and phone number.
(2) Payment and billing information.
(3) Location data.
(4) Names, addresses, and contact numbers saved in your shipping address book.
(5) Any messages or emails you send to us.
(6) Profile details including your bio and profile picture.
(7) Identity verification documents, such as your Social Security number or driver’s license.
(8) Company and financial-related details.
(9) Device logs and technical settings, such as saved Wi-Fi credentials.

In addition to the mandatory data, we also collect non-essential information, which includes optional input, automatically gathered data, and third-party sources. While not required, this type of information helps enhance your experience and aids in the development of our services and features. You may choose not to provide it without affecting your access to core functionalities.

Information You Voluntarily Provide:

This includes any data you manually submit to Zapcart while registering or interacting with our platform (excluding public business details that might be legally required):

(1) Basic identification like name, address, and contact number.
(2) Payment details.
(3) Geolocation data.
(4) Names and contact data entered under your saved shipping addresses.

Optional Data You May Choose Not to Share:

(1) Feedback, messages, or emails directed to us.
(2) Your personal bio and profile photo.
(3) Identification documents such as a Social Security number or driver’s license.
(4) Business and financial records.
(5) Technical information and device configuration files, including Wi-Fi settings.

Choosing not to provide the above optional data may limit some advanced features but won’t restrict your ability to use basic Zapcart services.

Automatically Collected Information:

When you visit Zapcart or use our services, we automatically gather specific data about your activity and device. This includes, but isn’t limited to:

• IP address, browser type, language settings, time and date of access
• Device category and operating system
• Pages you visit and requests made
• Login credentials (such as email address), location data, download history
• Internet provider details, device statistics (e.g., usage patterns, app usage, connectivity status, system errors), preference settings, backup data, and purchase history
• Time zone and app version used

Data from External Sources:

We may also lawfully obtain your personal information from business partners and other legitimate entities, including:

(1) Address updates from delivery companies or third parties to enhance future order accuracy.
(2) Transaction, redemption, or account details and page-view statistics from affiliated vendors we collaborate with on joint business efforts, logistics, or promotional services.
(3) Search engine results and link interactions that involve Zapcart’s product offerings, including featured ads and listings managed by our subsidiaries.

IV. How Does Zapcart Use Your Personal Information?

1. Use of Essential Information:

The essential personal data you provide to Zapcart is used for the following purposes:

(1) Fulfilling Orders and Delivering Services:
We use this data to handle your purchases, deliver products, process payments, and communicate with you about your orders, our products, services, and any promotional offers.

(2) Use of Voice, Image, and Camera Inputs:
If you use features involving voice commands, image uploads, or camera input, we utilize your voice recordings, photos, videos, and related personal details to fulfill your requests and provide the intended services.

(3) Compliance with Legal Requirements:
In certain instances, we are legally required to collect and process your data—such as your business address or bank account details—for identification and regulatory purposes.

(4) Communication Purposes:
We use your information to reach out to you via multiple communication channels—such as phone calls, email, and chat—about your activity and updates related to Zapcart services.

2. Use of Non-Essential Information:

The optional data we collect helps enhance your experience and strengthen our platform:

(1) Service Development and Improvement:
We use non-essential information to analyze and improve our services—such as troubleshooting issues, measuring performance, fixing bugs, and optimizing overall user experience with Zapcart.

(2) Personalized Recommendations:
We analyze this data to offer tailored recommendations—be it products, features, or services—based on your preferences, to make your interaction with Zapcart more relevant and enjoyable.

(3) Security and Risk Evaluation:
Your data may also be used to detect and prevent fraudulent activity, ensure the safety of users and the platform, and to assess potential credit risks using internal or third-party scoring systems.

V. How Does Zapcart Handle, Share, Transfer, and Disclose Your Personal Information?

Your personal information is an important part of our business, and Zapcart does not sell or leak your data to external parties—except in the following situations:

(1) Information Sharing:

We may share your personal data with Zapcart’s service providers or selected partners who are involved in our operations. These partners are required to uphold strict confidentiality standards.

Additionally, we may share your information to:

• Fulfill legal obligations.
• Enforce our User Agreement.
• Protect the rights and property of Zapcart, our users, or others.
• Provide non-personal information (e.g., anonymized data) to third parties for marketing, advertising, or other analytical purposes.

For users who access Zapcart through Facebook, we may use your Facebook ID, name, email, first name, and last name to help you register or log in. You can manage or delete these permissions directly at: Facebook Settings.

(2) Information Transfer:

We may transfer your personal data in the following situations:

a) With your explicit consent:
We will only transfer your information to another party if you have clearly agreed to it.

b) During a business change (e.g., merger, acquisition, or bankruptcy):
If user data becomes part of a business asset in such a situation, the new organization handling the data will still be bound by this Privacy Policy. If any additional usage is required, your consent will be obtained.

(3) Disclosure of Personal Information:

Your information may be disclosed:

• With your clear consent, or
• As required by law—this includes responding to legal procedures, government requests, or other lawful obligations.

(4) Protection of Zapcart and Others:

We may disclose user information:

• To comply with legal obligations.
• To enforce our User Agreement.
• To protect the safety, property, or rights of Zapcart, our users, or others.

We may also share data with other organizations to help prevent fraud and minimize credit risk.

Apart from the situations described above, you will always be notified if there is any reason your personal information might be shared with a third party, and you will have the choice to opt out of such sharing.

VI. Cookies

Zapcart uses cookies, pixels, and similar technologies (collectively referred to as “cookies”) to recognize your browser or device, understand your interests, and deliver essential features. These tools also help us improve your experience for several purposes, including:

1. Recognizing You When You Sign In

We use cookies to identify you when you log in, so we can:

• Offer personalized product recommendations.
• Provide custom content.
• Enable other tailored features and services.

2. Remembering Your Preferences

Cookies help us remember your specific settings and choices—for example:

• Whether or not you wish to see interest-based ads.
• Items saved in your shopping cart.
• Your browsing behavior, so we can carry out research and diagnostics to improve our content, products, and services.

We also use cookies to:

• Show relevant ads and content on Zapcart and third-party websites.
• Measure and analyze how well our services are performing.

Zapcart relies on cookies for several essential features. If you choose to block or reject these cookies:

• You won’t be able to add items to your cart.
• You won’t be able to complete purchases.
• You won’t be able to access services that require a login.

Third-Party Cookies

Approved third-party partners (such as search engines, analytics providers, social media platforms, and advertising companies) may also use cookies when you interact with Zapcart. These partners use cookies to:

• Deliver relevant content and ads.
• Measure ad performance.
• Provide services on behalf of Zapcart.

Managing Cookies

You can control cookies through your browser settings. Most browsers have a “Help” section that explains how to:

• Disable or block new cookies.
• Receive alerts when a cookie is being set.
• Delete cookies manually.
• Adjust expiration settings.

Please note: If you block all cookies, some Zapcart features may not function properly, and you may need to manually reset your preferences each time you visit the site.

Zapcart will only use cookies for the purposes stated in this Privacy Policy and not for any other reasons.

VII. How Does Zapcart Protect User Information?

At Zapcart, we design all of our systems with your privacy and security as a priority. We use secure encryption protocols and specialized software to protect your personal information during transmission.

Data Privacy Commitment

Your personal information is a core part of our operations, and we will never sell or leak it to unauthorized third parties.

We take every reasonable step to ensure only relevant personal data is collected. Your data is retained only as long as needed to fulfill the purposes outlined in this Privacy Policy—unless a longer retention period is required by law or regulation.

Security Standards & Protocols

We comply with the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card details.

To protect your personal data, we implement a combination of:

• Physical safeguards (such as secure facilities),
• Electronic protections (like firewalls and encryption), and
• Procedural measures (including restricted access protocols and data minimization practices).

In some cases, we may request proof of identity before disclosing your personal data, to ensure it is shared only with the rightful owner.

Zapcart devices and systems include built-in security features, which you can customize to match your personal security preferences.

Your Responsibility

As a user, you play a crucial role in safeguarding your information:

• Keep your username and password secure.
• Always log out when using shared devices.
• Avoid sharing sensitive information unless necessary.

Zapcart encrypts your password and employs robust security techniques to prevent data loss, misuse, or unauthorized alteration.

Limitations & User Awareness

While Zapcart uses rigorous security measures, it's important to understand that no system is entirely foolproof in an online environment.

During transactions, you may need to share certain personal information (like contact or address details) with the other party. Please exercise caution and protect your information appropriately.

If you suspect your personal data—especially your login credentials—has been compromised, contact us immediately so we can take swift action.

Legal Responsibility & Force Majeure

Zapcart is responsible for protecting your personal data and will be held accountable for:

• Unauthorized access,
• Disclosure,
• Alteration, or
• Damage caused by our own negligence or mismanagement.

However, in events classified as force majeure (e.g., natural disasters, internet-wide breaches), while we will take every possible step to reduce the impact, we cannot be held liable for any losses incurred as a result.

Data Breach Notifications

If a security breach occurs:

• We will notify you promptly of the situation, potential risks, and protective actions taken or recommended.
• Notifications will be delivered via email, mail, phone, push alerts, or any other practical method.
• If direct contact is not possible, we will publish an official notice to inform all users.

At the same time, we will report the breach to the relevant data protection authorities in accordance with regulatory requirements.

VIII. Children’s Privacy and Eligibility

Zapcart's website and services are intended exclusively for adults. For the purposes of this policy, an adult is defined as:

• A person aged 18 or older, or
• A person aged 16 or older whose primary source of income is from employment, depending on the legal definition of adulthood in your country or region.

Children are not permitted to create accounts or use our services without verified consent from a parent or legal guardian.

Zapcart does not sell products for purchase by children. However, we may offer children’s products, but these are intended for purchase by adults only.

We only collect personal information from minors when there is explicit consent from a parent or legal guardian. Any such data is processed strictly:

• In accordance with applicable privacy laws,
• With parental or guardian consent, or
• For the purpose of protecting the child’s safety and wellbeing.

If we become aware that we have unintentionally collected personal information from a child without the proper parental or guardian consent, we will promptly delete such data from our systems.

IX. Policy Updates and Modifications

By using Zapcart’s services, you acknowledge that any disputes concerning privacy will be governed by this Privacy Policy.

If you have questions or concerns about Zapcart’s Privacy Policy, please reach out to us with a detailed inquiry. We are committed to addressing your concerns promptly.

As our business evolves, so too may our privacy practices. Therefore, this Privacy Policy may be updated from time to time to reflect changes in our operations, technology, or legal requirements. We encourage you to review our website regularly to stay informed about the most recent version of our Privacy Policy.

Unless stated otherwise, the current version of this Privacy Policy applies to all personal information we hold about you and your account.

Zapcart will always honor the commitments made in this policy and will not reduce the level of protection for your previously collected personal information without your explicit consent.

Contact Information and Dispute Resolution

If you have any questions, feedback, or suggestions, please reach out to us at customerservice@zapcart.eu.

We will aim to respond within a reasonable time frame.

If you are not satisfied with our response, particularly if your legitimate interests are affected due to our handling of your personal information, you may contact our customer support team for assistance and a potential resolution through amicable negotiation. You also retain the right to file a lawsuit in the court with jurisdiction over Zapcart’s business location.